Welcome to MediationWorks

The Mediation Process

Creating a Safe Space

The mediator creates a safe space for conflict resolution by welcoming all participants, demonstrating his/her neutrality, maintaining the confidential nature of the process, and setting the stage for healthy discussion.

Identifying the Main Concerns

Participants are invited to share their concerns uninterrupted and with an emotional context. After all perspectives have been shared, the mediator assists participants in identifying their main concerns, feelings and goals.

Reframing the Issues

Using active and reflective listening, the mediator attempts to reframe issues in terms of the parties’ underlying needs and interests. Reframing the issues fosters mutual understanding and moves the process closer to resolution.

Brainstorming Options

After issues have been clearly identified and articulated, participants explore solutions that meet everyone’s needs to the greatest extent possible. Mediators encourage participants to develop more options than they might on their own, increasing the likelihood of a successful outcome.

Reaching an Agreement

Mediators help participants reach agreements that are meaningful, practical and mutually acceptable. Because participants are empowered to create their own solutions, agreements are more satisfying and have a much higher rate of compliance than court-ordered settlements.